The first milestone in any project is a written Definition Document, where the scope of your project is defined and detailed. This is the critical step where together we determine and define what is to be accomplished as well as how we will gauge success. We tailor our services to meet your needs. Before embarking on a case study, we customize the framework to establish the size and scope of the engagement. We solidify and ensure that there is a clear understanding of what your questions are, who will be involved in the process, and what the focus will be.